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In this episode, Alay and Phillip discuss:
- Taking action on opportunities.
- Proactive communication.
- Creative solutions to legal issues.
- Setting policies and proper training.
Key Takeaways:
- Ask questions and take chances. You don’t know what’s possible if you never try anything new.
- Communication is key. Clients want to know when a problem happens, not after the fact.
- Creative solutions begin during the hiring process.
- When you own a company, you set the policies and get people to enforce them.
Tweetable Moments:
- “Take your time, build small, and really try to line up your ducks and make sure everything is in order, then you have the greater chances of being successful.” — Phillip Hogan
- “Clients will refer your business when you’re solving hard problems for them.” — Alay Yajnik
- “One of the things that our clients hate the most is when a problem happens, we don’t tell them about it, and they find out themselves. It begins to deteriorate the trust that has been established.” — Phillip Hogan
- “Technology is great, but the business that you’re in, at the end of the day, it’s a people-based business. So if you have the best people, you’re going to win.” — Alay Yajnik
About Phillip Hogan:
Phillip Hogan is President of Signing Services of America, LLC, a nationwide notary signing service company with a robust database of attorneys and CFPB-compliant notary signing agents. SSA is headquartered in Atlanta and offers a best-in-class signing and workflow management platform for either in-person notary or remote online notarizations.
Connect with Phillip Hogan:
Website: https://signingservicesofamerica.com/
LinkedIn: https://www.linkedin.com/in/philliphogan
Connect with Alay Yajnik:
Podcast: http://lawyerbusinessadvantage.com/
One Page Strategic Plan: LawFirmSuccessGroup.com
Email: Alay@YajnikGroup.com
LinkedIn: linkedin.com/in/alayyajnik
Alay Yajnik
Law Firm Success Group is dedicated to helping busy lawyers across the country make more money, work fewer hours, and spend more time doing the things they love. The founder, Alay Yajnik, has over 10 years of law firm growth experience and over 30 years of business experience. He has built multiple 7-figure businesses and has run a $100M business.