Managing Employees with Chelsea Pagan

Podcast: Play in new window | Download (Duration: 30:38 — 28.1MB)

In this episode, Alay and Chelsea discuss:

How employee performance impacts the team.
Creating a strong team with clear communication.
Working with employees who think they’re doing a great job, but are not.
Setting up relationships with employees for open communication and honesty.
Giving feedback in a way that resonates.

Key Takeaways:

There is a distinction between those who are just not performing, and those who make mistakes because they are human.
Everybody is capable of a lot when they care about their work.
Be honest about meeting expectations and when changes need to be made. You can’t falsely validate someone’s way to success.
If you document problems with an employee along the way, it is easier to part ways for not being the right fit than if you had sugar-coated it along the way.
Performance reviews, good or bad, should never be a surprise.

Tweetable Moments:

“The average law firm is more of a team. You spend way too much time together to allow one person to suck the life out of the rest of your team.” — Chelsea Pagan
“There’s nothing that demotivates a team faster than having someone who is not doing well and is being tolerated.” — Alay Yajnik
“I don’t pretend to know the perfect way to deal with every personality or employee, and that’s okay sometimes, even though it can feel hard in the moment.” — Chelsea Pagan
“Employees have their own lives, and so oftentimes they will leave for reasons that are completely outside of your control.” — Alay Yajnik

Thank you to our Sponsor: Counsel CPAs: https://www.counselcpas.com/

About Chelsea Pagan:

A Bay Area native, Chelsea has always been committed to making a difference in the local community. Family law has provided her the avenue to help families in transition, while maintaining civility and focus on issues that truly matter.

Chelsea attended Archbishop Mitty High School. Chelsea graduated Cum Laude and received her Bachelor’s Degree from Saint Leo University in St. Leo, Florida, which she attended on a volleyball scholarship. She returned to the Bay Area for law school and graduated with her Juris Doctor Degree from Santa Clara University School of Law in 2015. Fun Fact: She met Emily Hepner in law school!

Chelsea is committed to focusing her professional energy on educating people that there are better ways to navigate divorce without the expense and stress of traditional divorce litigation. She is a constant student; reading books, listening to podcasts, and investing in training focused on how to make the divorce world more amicable for her clients.

If you walked up to her and asked her what she is professionally passionate about right now, she would talk your ear off about the importance of premarital planning and premarital agreements. She is a romantic at heart who wants people to have hard conversations before they say “I Do.”

In her spare time, Chelsea loves spending time with her husband and daughter. They are passionate about traveling and trying new things as a family. She loves to challenge herself with tough workouts and is a proud F45 member!