Law Firm Invoicing with Belle Walker

Podcast: Play in new window | Download (Duration: 23:08 — 21.2MB)

In this episode, Alay and Belle discuss:

How process mapping can help a law firm’s operations.
Many processes that now don’t make sense or should be obsolete often started because of valid and important reasons.
Visualizing the information flow to see how the processes happen.

Key Takeaways:

Being proactive will allow you to prevent problems before they can occur and cause a big mess in your law firm.
Bringing in an experienced third party will be less expensive than utilizing a law partner’s time and they know the right questions to ask to help identify processes.
Reviewing your invoicing process will allow you to see where unnecessary time is spent.
One common symptom that you might need process mapping is recognizing that you don’t know how something works within your firm.

Tweetable Moments:

“It’s not like the partners were uninvolved in the process, but there were pieces that were just beyond their line of sight that benefited from a little bit of retrospection and introspection.” — Belle Walker
“The attorneys don’t know that they have these inefficiencies. They have no idea until you jump in there and uncover it for them.” — Alay Yajnik
“Fewer steps do not always mean higher overall efficiency.” — Belle Walker
“The more clearly you can articulate all the work that’s being done, the easier it is to then ask, ‘Is this specific piece something Cleo can support?’” — Belle Walker

About Belle Walker:

Belle Walker takes organizations from Friction to Function, recapturing lost efficiency and engagement by aligning structures and processes with strategic goals. Her clients span tech, professional services, nonprofits, and more.

Prior to consulting, Belle built several successful teams for HERE Technology, including one responsible for the quality of maps for autonomous vehicles, and received two patents. Belle began her career at Google, building a nationwide aerial photography operation. She has also built Product Management and Customer Service organizations.

Belle has a Mechanical Engineering degree from Harvard and a Systems Engineering master’s from USC where her research studied organizations as systems.